Refund Policy
Refund requests are reviewed fairly and according to applicable consumer law.
Eligibility
Requests should include order details and be submitted within the stated return window communicated at purchase.
How to Request
Send a request by email with your full name, contact email, order reference, and reason for the request.
Review and Outcome
Each request is assessed by support and responded to within a reasonable period.
Consumer Rights in Ireland
Nothing in this policy limits statutory rights under Irish and EU consumer law where those rights apply.
Refund Method and Timing
When approved, refunds are processed to the original payment method, subject to payment provider timelines.